1. Purpose
This page explains the standard legal framework for SAMI application support. A student’s signed Student Application Agreement, including any package, country, institution, or fee schedule attached to it, is the binding record for that student. If this summary and a signed agreement conflict, the signed agreement controls to the extent permitted by law.
2. Application service
SAMI may support institution and programme research, document checklists, application preparation, communication, submission coordination, offer follow-up, and general pre-departure guidance according to the selected service scope.
The student authorises SAMI to communicate with relevant institutions and providers for the application and to share information reasonably required for that purpose under the Privacy Policy.
3. Student responsibilities
The student must:
- give genuine, accurate, complete, and current information and documents;
- disclose prior refusals, study history, immigration issues, and other facts relevant to an application;
- review and approve the application before submission;
- meet document, payment, interview, test, deposit, and response deadlines;
- remain reachable and promptly report changes;
- comply with institution, visa, immigration, and destination-country requirements; and
- make independent decisions after considering cost, suitability, and risk.
SAMI may pause or end support if required information is withheld, suspected to be false, or provided too late to act responsibly.
4. Admissions and the university relationship
Universities and other institutions independently decide admission, conditions, credit, scholarships, deposits, tuition, refunds, deferrals, enrolment, and disciplinary matters. SAMI cannot bind an institution or change its decision.
An offer creates rights and obligations under the institution’s own terms. The student must read and accept those terms separately.
5. Visa and immigration
SAMI may provide administrative guidance or refer the student to an authorised specialist. SAMI is not a government or visa decision-maker and does not guarantee eligibility, appointment availability, processing time, or approval.
The student remains responsible for official forms, declarations, evidence, interviews, travel, and compliance with visa conditions. Regulated immigration advice is provided only where SAMI or the named adviser is legally authorised to provide it.
6. Fees and the free first application
SAMI’s first eligible application is currently provided free of SAMI application-service fees. “Free” does not mean that the university, testing body, translator, courier, visa authority, government, bank, payment provider, or another third party will charge nothing.
Additional applications, premium packages, or optional services may have a SAMI fee disclosed before purchase. University and third-party charges are separate unless the signed agreement expressly says they are included.
7. Refunds and cancellation
Refund treatment depends on what was purchased, work already performed, and whether a charge belongs to SAMI or a third party. The Refund & Cancellation Policy applies together with the signed agreement and mandatory consumer law.
8. No guaranteed outcome
SAMI does not guarantee admission, scholarship, visa approval, immigration status, employment, accommodation, university response, or processing time. See the Disclaimer.
9. Communication and electronic signing
The student agrees to receive operational communications electronically and may accept documents through the portal. The Portal User Agreement applies to account access, electronic records, and signatures.
10. Changes, deferral, and withdrawal
An institution may change a programme, intake, fee, deadline, entry requirement, delivery method, or offer. SAMI will communicate known material changes but is not responsible for decisions outside its control.
If the student changes destination, programme, or intake, additional work or fees may apply. Withdrawal or deferral must be requested promptly and may remain subject to institution and third-party rules.
11. Liability and mandatory rights
Each party is responsible for loss caused by its own breach to the extent established by law and the signed agreement. Nothing excludes liability that cannot lawfully be excluded or limits a mandatory consumer right.
12. Governing terms and disputes
The governing law, notices, term, and dispute process are set out in the signed agreement. Students may also use the Complaints Procedure.